Which? Magazine “We Promise” Code
Lawson-West has signed up to the Which? magazine 'We promise' code, as set out below.
We commit to help you to buy/sell your home with integrity and professionalism.
In order to do this, we make the following promises:
- We will value your property accurately
- We will declare any conflict of interest
- Our contracts do not include unfair contract terms
- We will ensure that you understand the contract you sign
- We will check that buyers are in the position to fund the transaction, but we will not force buyers to take our mortgage advice
- We will pass on all offers immediately and in writing
- We will accurately reflect your home in advertising
- We will be honest about the property you are buying
- We will give you a weekly update about your transaction
- We will deal with any complaints fairly and speedily
If you are not satisfied with our service and feel your complaint has not been resolved please contact the local trading standards office.